Park Policy

Thank you for choosing to stay at BIG4 Nambucca Beach Holiday Park. Please read the following booking terms and conditions for your stay.

Booking Terms and Conditions

COVID-19 Flexible Booking Policy

We currently have a flexible booking policy in place to reassure our guests they can book with confidence in these uncertain times. If you need to change or cancel your booking because of COVID-19 restrictions you can do so up to 72 hours prior to arrival. We can offer you the option to amend your booking or receive a full credit to use within 12 months. This applies to bookings arriving up until 1 December 2021 after which our regular terms and conditions will apply. Please don’t hesitate to contact our reception if you have any queries regarding this policy. Refer to the below for changes and cancellations policy for bookings arriving after 1 December 2021. Please carefully check the details of your reservation to ensure we have your selection correct. 


We value the health and safety of all our guests and staff during these uncertain times. We ask that before travelling please ensure you are familiar with the most recent health updates from your relevant State and Territory Governments. You can find these at the links below. It is important that, as a community, we adhere to these recommendations and are doing what we can to help combat COVID-19.

New South Wales Government Updates:

NSW Public Heath Orders

Current Hotspots

Queensland Government Updates:

QLD Public Health Orders

Current Hotspots

Victorian Government Updates:

VIC Public Health Orders

Tasmanian Government Updates:

TAS Public Health Orders

Western Australian Updates:

WA Public Health Orders

South Australian Updates:

SA Public Health Orders

SA Travel Restrictions

Northern Territory Updates:

NT Public Health Orders

NT Hotspots

Australian Capital Territory Updates:

ACT Public Health Orders

ACT Hotspots

Anyone who has respiratory symptoms or fever (>37.5°C), even if they only have mild symptoms, MUST:

  • Advise staff
  • Immediately get tested for COVID-19 and;
  • Place themselves in isolation until they have received their result.

Thank you for your understanding and we look forward to welcoming you soon.


Please note that we do not guarantee site or cabin numbers.  Sites and cabins are allocated at the discretion of the park and may be moved without notice to a site or cabin of the same type.

Changes may occur to accommodate other bookings or for maintenance issues.

We do endeavour to please our guests in maintaining their requests however, Management reserves the right to move bookings if necessary.


All bookings require a credit card for security (not debit card). We accept Visa and Mastercard only. Your credit card will be held by an encrypted link for the duration of your booking and stay.

Charges can be made to this as requested for extended stays, buggy hire or shop items (Minimum amount of $10.00). Damages or loss incurred from your cabin or site may also be charged to this card.  This could include, but not limited to the loss of items from your cabin, damages, loss of keys/fobs.




All rates shown are for a base rate of two guests. All additional guests are charged per person per night. Your confirmation email will state the number of guest you have booked for. Beds in cabins will only be made according to the number of people booked and paid for. Please inform reception if additional guests are to be added so we can have your cabin prepared and charge accordingly.


Low Season: a one nights deposit will be required at the time of booking.

School Holidays other than Christmas: a 30% deposit will be taken at the time of booking and balance paid on arrival.

Christmas Holidays: A $50 non-refundable deposit is payable on day of reservation. A further deposit of 30% is due on the 30th June with final payment being made by 31st October.


  1. Cancellations made within 24 hours of making your booking/reservation, will result in a full refund less 1.5% for card fees.
  2. Cancellations made more than 30 days before arrival date will result in a refund of your deposit. 
  3. For cancellations made 30 days or less before arrival date moneys will NOT be refunded. However the funds will be held in your client account and you will have 12 months to use this credit for another booking (not including Christmas Holidays).


  1. Cancellations made within 24 hours of making your booking/reservation, will result in a full refund less 1.5% for card fees.
  2. Cancellations more than 60 days before arrival will result in a refund of any deposit paid.   
  3. Cancellations at 60 days or less before arrival, your money will NOT be refunded.  However, the funds will be held in your client account and you will have 12 months to use this credit for another booking (not including Christmas Holidays). 


Sound from TV's radios etc, must be at a level so as not to interfere with the quiet enjoyment of other guests. All guests are required to show consideration for others by ceasing all noise by 10pm. Excessive noise or abusive language will not be tolerated at any time. No refunds will be given if you are asked to leave due to breaching park rules. Any after hours callouts for disturbances may incur $100 charge which will be deducted from your card.


The park does accept dogs on powered sites and selected cabins, at the discretion of Management. (Only outside of public holidays and school holidays). Pets staying in cabin accommodation incur a $15 p/n fee per pet.


Check in time for cabin accommodation is 2 pm and sites from 1pm.


To protect yourself from any unforseen circumstances which may prevent you from fulfilling your reservation, we do suggest travel insurance.

If for some reason your stay is cut short, NO REFUNDS will be given.

To assist our housekeeping department we do ask that any washing up is done prior to departure and all rubbish is removed from your cabin.

Any excess cleaning or damages will incur an additional fee depending on the situation.

Thank you again for choosing BIG4 Nambucca Beach Holiday Park. We look forward to seeing you soon.